RETURN & EXCHANGE POLICY

We aim to ensure customer satisfaction while maintaining hygiene standards.

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1. Return Eligibility

Returns or exchanges are accepted if:

• Request is made within 3 days of receiving the order.

• Item is unused, unwashed, and unworn.

• Original tags and packaging are intact.

• Proof of purchase is provided.

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2. Non-Returnable Items

The following items cannot be returned:

• Customized or embroidered scrub suits

• Clearance or sale items

• Used, washed, or damaged items

• Bulk institutional orders

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3. Exchange Policy

• Exchanges are allowed for size or color (subject to stock availability).

• Customers may bear courier charges for exchanges unless the product is defective.

• Only one exchange per order is allowed.

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4. Damaged or Incorrect Items

If you receive a defective or wrong item:

• Inform us within 48 hours of delivery.

• Share clear photos of the issue.

• We will arrange replacement at no extra cost.

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5. Refund Policy

• Refunds (if approved) will be processed within 7–14 working days.

• Refunds will be issued to the original payment method.

• Shipping charges are non-refundable unless the error is from our side.

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6. Hygiene Notice

Due to medical hygiene standards, worn or washed scrubs cannot be returned.