FAQ
Do I need to open an account in order to shop with Sewtrex?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
How many days will it take to receive my order?
Delivery Time:
Orders are usually processed and shipped within 2-3 business days. Delivery typically takes 3–7 business days depending on your location. You will receive a tracking number once your order is shipped so you can monitor its progress.
How do I order?
To place an order:
- Browse our products and select the items you want.
- Add them to your shopping cart.
- Proceed to checkout, fill in your details, and choose a payment method.
- Confirm your order – you’ll receive an order confirmation via email or SMS.
How do I pay for my orders?
You can pay for your order in multiple ways:
Cash on Delivery (COD) – Pay when your order arrives.
Online Payment – Use our secure payment link to pay with credit or debit cards.
All online payments are safe, fast, and easy to use.
Can I amend and cancel my order?
Yes, you can cancel your order. Orders can be canceled anytime before they are shipped. Once the order is processed and dispatched, cancellation is no longer possible, but you may be eligible for a return or exchange as per our policy. To cancel, contact our support team with your order details as soon as possible. Refunds will be processed using the original payment method within a few business days.
I have a discount code, how can I use it?
To use a discount code:
- Add the items you want to your shopping cart.
- Go to the checkout page.
- Enter your discount code in the promo code box.
- Click Apply – the discount will be reflected in your total before payment.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
I have problems adding items to my shopping cart?
If you’re having trouble adding items to your cart, please contact our customer support team. We’ll help you resolve the issue quickly so you can complete your order. Whats App +971505259282 for quick reply